Find your nearest Refund Point
With more than 600 to choose from, there’s one to suit you. Search by location and filter by refund point type.
REFUND TYPES
Vouchers
Vouchers are generated instantly, and can be redeemed at participating stores such as your local supermarket.
Cash
Many depots, over-the-counter sites, and pop-up refund points can offer your refund in cash after they count your eligible drink containers on the spot.
Donate
There are several ways to donate your 10-cent refund or your drink containers to charities and community groups.
Electronic payment
Each zone operator has an app on both Android and iOS. Use the app to receive electronic payments, track refunds, or donate and find refund points.
REFUND POINT TYPES
Reverse vending machines
Insert eligible drink containers into the machine. These are then scanned and verified. You can leave lids on.
Depots
Walk-in or drive-through to get your drink containers counted and refunded on the spot. Best for large loads.
Over-the-counter
Small businesses or organisations provide this service in some areas.
ARE YOUR
CONTAINERS ELIGIBLE?
REFUND ZONES
Our scheme is operated by three zone operators. They’re responsible for managing the refund points and your refund payments. Depending on the type of refund point you visit, vouchers, electronic payments, cash or donations will be available.
What zone am I in?
Please note your zone when downloading (CDS Vic North, East or West), to ensure it is the right app, or follow the instructions at your refund point.
VicReturn
Zone Operator: Visy
Customer Support Number: 1300 220 815
East Zone
Zone Operator: Return-It
Customer Support Number: 1300 237 010
West Zone
Zone Operator: TOMRA Cleanaway
Customer Support Number: 1800 237 842
Quick FAQS
Where can I return my containers?
You’ll be able to find your nearest refund point using our interactive map. Search your postcode or suburb in the map’s search bar and click on the nearby pins to find important details about each individual refund point location.
Victoria has three zones, with each run by one of our partners – Visy (North Zone), Return-It (East Zone) and TOMRA Cleanaway (West Zone).
What is a refund point?
A refund point is a location where you can return eligible containers for a 10c refund.
What happens if I return an ineligible container?
You won’t receive a refund, and the container may be rejected at the machine or refund point.
What do I do when a reverse vending machine (RVM) is full, clogged or blocked?
Please report the issue using the details provided at the RVM or through the support section of our site.
Will my information remain private?
Yes, all information is managed according to our privacy policy.
Do I need to bring proof of identity to deposit containers?
No proof of identity is required to return containers.
